car rental return

Monday on Tuesday


You are awakened early to a server gone bonkers over a scheduled backup that failed to delete the old files, overflowing the drive, which takes down 80 websites.

An hour after you get that resolved, a typo in a firewall update takes down another server’s access to remote data, taking down over 100 sites for a few minutes.

Then you go to return your rental car. Easy, right? Roll up to the location noted on their website, Building D, and it’s deserted, like the occupants left in the dark of night. The signage is still there, doors are open, but NOBODY is home. And now we’re TRAPPED on the wrong side of those nasty spike barriers, with no one to toss the keys to and escape, without getting four flat tires.

So you call the company. You can imagine what comes next. The endless looping of auto-attendants, calling roadside assistance, and it’s SO tempting to dial 911. After 15 minutes of computerized ‘help’, I jump the spikes and walk next door, where the administrative office of a competing rental car company resides, and begin to explain my plight.

The helpful gentleman says “oh, they closed that location and moved down the street about a year and a half ago, but we store overflow cars there. I have the code and would be happy to let you out!” Woohoo!

So we find the ACTUAL return location, drop the car off, and I ask “where’s the dog?”.

“The dog?! I thought YOU had him?!”

And there he was, standing behind me, after following us down the street like nothing happened.

All this before 11am.

Time for a Chik-Fil-A lunch.

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